Amazing the fact that you still charge a premium for tge service!
These embarrassing moments today can be captured and shared by social media. The image of the Postal Service has not been helped by some portrayals of postal employees in the media, and, of course, the constant barrage of negative commentary about current financial problems may influence public perception. The Postal Service publishes the actual service performance for almost all categories of mail on a quarterly and annual basis.
Service performance is discussed in regular open meetings with large mailers, mail service providers, industry associations and business press. The Postal Regulatory Commission conducts an annual review of the measurement systems and the actual results.
Some segments of the mailing industry have also established independent tracking for specific categories of mail. This has enabled postal managers to identify and respond to problems more quickly and effectively. Over time, customer satisfaction scores tend to move in the same direction as more objective measures. The sample is large enough to permit detailed analysis at the national and local level, and the results are used internally to address performance.
The samples are massive, so the results should been seen as robust and reliable. Performance in a system so large should be reasonably stable, and they are the differences from year to year are small -slightly in the wrong direction last year, but well within the statistical margin of error for such surveys. For most categories receiving mail, sending mail, and post office visits the ratings are reasonably high, although it is not clear from the results how this might affect revenue.
The working assumption here is that higher is better, although there is no real cost-benefit analysis available that would suggest one service initiative should be prioritized over another.
Customer satisfaction and loyalty experts suggest that this may well be one of the most important issues in customer relationship management. Since Small and Medium Businesses remain a potential growth segment for mail and packages, the inability of the Postal Service to effectively develop a workable process is troubling. The Postal Service provides data on performance of its competitive package categories to the Postal Regulatory Commission. It does not publicly report performance for its package delivery service.
Neither do its competitors. This survey, conducted continuously since , shows that the Postal Service started far behind its competitors 69 in the baseline year, compared to UPS at 82 and FedEx at 85 but has been steadily closing the gap, reaching parity in but slipping a bit since then. There are research firms which conduct regular detailed studies on package delivery services, and this data is available to their subscribers.
The Postal Service generally fares well in structured comparisons with its package delivery service competitors. It has noted that the Postal Service is the most improved organization of all measured since the survey began. To provide some comparative context, the current average index for the Airline industry is 69, Fixed Line Telephone Service is 73, and Internet Service Providers is Small and Medium businesses are a relatively underdeveloped market for mail and e-Commerce, but there may be other aspects of service that are important but not currently measured by existing measurement systems.
The Postal Regulatory Commission criticized the Postal Service for not providing a satisfaction score for major mailers. However, experts in the field suggest that the methodology for assessing such relationships is significantly different from consumer or small business research, requiring multiple respondents at different levels and different parts of the sampled organization. While it might be worthwhile and expensive , such an initiative would have to be a different undertaking.
In the meantime, the Postal Service does have Account Reviews for its major customers. Many major mailers also have access to the Business Services Network BSN , which is not available to small and medium businesses. Furthermore, most major mailers have close personal contact with many senior postal officials and can be assured that critical issues are usually promptly addressed. Customer perception of service performance customer experience is critical.
Visit the post office you purchased the item from for returns or exchanges. Check the USPS return and exchange policies beforehand to know if your item qualifies. Bring your receipt with you as proof of purchase. Submit a search request for missing mail. If your package hasn't arrived 7 business days after its estimated arrival, submit a missing mail search request using the online form. From here, USPS will send you periodic updates about their search and send your package to the address you provide.
If you used Priority Mail to send the package and it remains missing, you are entitled to a refund. Make sure your package was insured before you file a claim. If uninsured mail is missing or damaged, the extent USPS will offer is a missing mail search. Insured or priority mail items are entitled to an indemnity claim, which may include a refund.
Depending on whether your mail was domestic or international, you will need to follow different steps or wait periods. File a domestic claim. To file domestic claims, link title login to your account on the USPS claims form. Enter your tracking number, shipping date, and reason for filing a claim. If your items were lost or ruined, describe the item and the condition you received them in if damaged.
Then, enter the refund amount you request in your claim. You can add up to ten items per claim. File an international claim. International claims require coordination with foreign postal services and involve different steps.
Write down your digit tracking number which should end in "US" and fill out the same online form as domestic shipments.
The USPS postal service will the contact their foreign counterpart to confirm details and determine a refund amount. How can I stop people from parking in front of my mail receptacle and stopping mail delivery?
Contact the city or county if you don't live in a city and file a complaint, they might be able to mark the area as a no parking zone. Not Helpful 0 Helpful 0. Go to the post office nearest you and fill out an application for a box. I need to stop forwarding my mail sooner than I requested. Can I call my local post office to correct this? I have moved into a new apartment. There is no key to the mailbox. How do I get someone to change the lock and give me a key?
If your landlord can't help you, find your local post office and explain the situation. There is a charge for re-keying of the lock. Anything that can be mailed to a domestic address can be mailed to an overseas address, too. How do I stop someone from using my address and forwarding my mail to their address? That's mail theft, a federal crime. First tell your local post office what's happening. If they won't help you, tell the police about your situation. You can also send the thieves a letter threatening to sue them.
If that doesn't correct the situation, get an attorney and actually sue. In the US, tax booklets and forms arrive around the first of the year. Some post offices do not stock them, however. Many libraries and office-supply stores do stock them. Lost my mailbox key, how do I get a new one?
Answer this question Flag as What phone number or e-mail address or application form can I use to change my direct deposit checking account? Include your email address to get a message when this question is answered. Already answered Not a question Bad question Other. Did this summary help you? Tips Avoid contacting USPS on Sundays or during federal holidays, as an answer will be delayed until the next business day.
To see the most recent status of your packages, enter your tracking number in any search box on archivesnapug.cf NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. USPS delivery enquiries are handled by Parcelforce Worldwide on UK contact number (for £/minute plus access charge) or – these helplines covers shipments, tracking and customer service issues. FastCustomer lets you reach a real person at the companies you call most, without waiting on hold.